Delivery & Returns
All UK orders are sent FREE of carriage charges.
Orders to Europe are £40.00
Orders to the rest of the world are £60.00
Orders placed prior to 14.00 are sent same working day (Monday-Friday only). Orders placed after 14.00 on Friday will be sent the following working day.
Tracking details will be emailed upon the day of dispatch.
If you have not received your delivery within 5 working days of dispatch, please contact firstname.lastname@example.org
All our orders over £125.00 are dispatched on a service which will require the goods to be signed for, so you may prefer to specify a business address etc when ordering, but please note that we are unable to change the delivery address once an order has been placed.
Please note – we only offer delivery within the UK from our online store.
If, for any reason, you are not entirely satisfied with your Justin Deakin shoes you can return them to us for a full refund or exchange. Orders must be returned within 14 days of delivery.
Returned items must be in a saleable condition. They must be unworn and still in the original packaging with any labels still attached. We cannot accept shoes for return where there is wear to the sole – we would advise trying shoes on carpet to avoid marking the soles.
Please complete the Returns Form contained with your original order and enclose it with your items to be returned, please specify the delivery address on the returns form if you require replacement items.
Please repackage the shoes as appropriate and return to:
Justin Deakin, 22 Hanbury Street, E1 6QR
On receipt of the returned goods, we will either exchange or refund to the original method of payment the full price paid for the items returned to us.
Please Note – it can take up to 14 working days to process returns.
Exchanges are subject to stock availability, we will contact you via email or telephone if the required item is out of stock.